Ⅰ.完形填空
As a businesswoman,I care deeply about my customers.But like anyone for whom you feel affection, 1 can also drive you mad.They’ll come rushing in, 2 their handbag’s been stolen.They’ll 3 that they left it in the changing room,create havoc(混乱) and then 4 it had been in their car all the time.They’ll have out half the 5 in the shop,and want the only style you don’t have left in a 6 colour.I do know how upset the shop staff can get,but I try to persuade them to keep 7 .
I remember the first really 8 customer we had at Covent Garden.She was 9 absolutely everything,nothing was right and I was rather 10 that she became a “regular”.After a while,she 11 for the way she behaved at the beginning.She had split up with her husband the week before,was living in a flat 12 ,and since she’d found it too much to cope with(应对),she’d taken it out on 13 people.
That taught me a valuable 14 and I pass it on to the people who 15 in the market.Don’t take it 16 .If a customer is rude or difficult,just think “Maybe she’s had a row with her husband.Maybe her child’s not 17 .”Always water it down and don’t let your ego(自我) get 18 .If you do,you won’t be able to 19 it and the whole thing develops into an unpleasant scene and that 20 everyone’s day.
1.A.shopkeepers B.customers
C.salespersons D.receptionists
2.A.saying B.pretending
C.guessing D.replying
3.A.agree B.promise
C.imagine D.swear
4.A.forget B.decide
C.discover D.assume
5.A.foods B.catalogues
C.belongings D.goods
6.A.particular B.different
C.matching D.natural
7.A.fighting B.smiling
C.waiting D.changing
8.A.generous B.polite
C.careless D.difficult
9.A.curious about B.displeased with
C.patient with D.uncertain about
10.A.relaxed B.delighted
C.surprised D.embarrassed
11.A.searched B.argued
C.prayed D.apologized
12.A.by chance B.by herself
C.on purpose D.on duty
13.A.rude B.such
C.other D.lonely
14.A.lesson B.trick
C.skill D.trade
15.A.work B.shop
C.meet D.quarrel
16.A.kindly B.secretly
C.personally D.casually
17.A.ready B.away
C.up D.well
18.A.out of sight B.in the way
C.behind the scene D.above the law
19.A.stress B.expect
C.handle D.blame
20.A.ruins B.makes
C.starts D.saves
