A
|
|
|
Our service is exceptional. Is your pet insurer this good?
Pet owners have given Bought By Many some of the highest scores in the UK in an independent survey by the Institute of Customer Service.
“Excellent service, I highly recommend. The person I spoke to was very helpful, professional and clear, answered all my questions and was very sympathetic to this very worried dog owner! I am delighted with the service.”
Annie, Bought By Many customer
★★★★★ Feefo rating
Join the thousands of people who already love our comprehensive pet insurance and award-winning service.
Use this link to buy a new policy by 18/10/2020 and get a free pet treat box worth￡19.99
Lines open Mon to Fri 09: 00-19: 00 and Sat, 09:00-17:30
|
|
1. What is Annie’s attitude towards the service provided by Bought By Many?
A. Doubtful. B. Sympathetic. C. Satisfied. D. Disapproving.
2. Who are the target customers of this advertisement?
A. People who need to buy pet insurance. B. Employees who work in Bought By Many.
C. Volunteers who make donations to pets. D. Graduates who want to start a pet business.
3. Customers can call 0345 646 0749 at _______.
A. 6:00 p.m. on Saturday B. 10:20 p.m. on Sunday
C. 7:00 a.m. on Thursday D. 11:00 a.m. on Wednesday
【答案】1. C 2. A 3. D
【解析】
【分析】这是一篇应用文。文章是一则Bought By Many的宠物保险广告，介绍了价格和联系方式等信息。
【1题详解】
细节理解题。根据第二段“Excellent service, I highly recommend. The person I spoke to was very helpful, professional and clear, answered all my questions and was very sympathetic to this very worried dog owner! I am delighted with the service.(服务很好，我极力推荐。和我交谈的人非常有帮助，专业和清晰，回答了我所有的问题，非常同情这个非常担心的狗主人！我对你们的服务很满意)”可推知，Annie对Bought By Many提供的服务满意。故选C。
【2题详解】
细节理解题。根据第一段“Pet owners have given Bought By Many some of the highest scores in the UK in an independent survey by the Institute of Customer Service.(在英国客户服务协会进行的一项独立调查中，宠物主人给Bought By Many打了最高分)”结合文章是一则Bought By Many的宠物保险广告，介绍了价格和联系方式等信息。可知，这个广告的目标客户是需要购买宠物保险的人。故选A。
【3题详解】
细节理解题。根据文中“Lines open Mon to Fri 09: 00-19: 00 and Sat, 09: 00-17:30(热线开放时间为周一至周五9:00 -19:00和周六9:00 -17:30)”可知，顾客可以在周三上午11点致电0345 646 0749，故选D。
