A
We understand that in light of the latest government CORONAVIRUS TRAVEL ADVICE, your travel plans will be changing. To reflect this, some terms & conditions for refunding tickets or changing journeys are different to usual.
Refunds on Unused Tickets for Travel
• You can apply for refunds up to four weeks from the last day that the ticket was valid.
• Unused Anytime, Off-Peak and Super Off-Peak tickets can be refunded and a service fee applies. Advance tickets are not refundable. Alternatively, you can change your ticket io travel at a later date — See 'Changing Tickets or Requesting a Travel Voucher' below.
• PLEASE NOTE that if the train you are booked on docs not ran or is canceled due to irresistible forces, refund： will be made on ALL TICKETS TYPES with no service fee.
If you are uncertain about travelling, you may wish to consider purchasing a more flexible ticket — such as Anytime or Off-Peak - for travel.
Changing Tickets or Requesting a Travel Voucher
• If you bought an Advance ticket before the National Lockdown was announced on 4lh January and will no longer be travelling, you should apply for a travel voucher or reschedule your journey free of charge. You need to do this be lore your first train departs and pay the difference if your new ticket is more expensive. Please note you will not be entitled to a travel voucher if your Advance ticket was purchased after 4lh Jan. Speak to the original retailer of your ticket for advice.
• Anytime, Off-Peak and Super Off-Peak tickets are more flexible and can be changed any time before you travel There is no fee to change these tickets. you will only need to pay any difference in fare.
Refunding Season Tickets
•Unexpired(未逾期的)Season Tickets can be submitted for refund at any time and train companies calculate how much is refunded by bow much value is left on your ticket, they do this by deducting (扣除)the value of any other tickets you could have travelled with in the same lime until you stopped using and return your Season Ticket Refunds can only be backdated with evidence that illness prevented you from travelling. (National Rail Conditions of Travel. Condition 40.4).
• To see how much you could get back from your Season Ticket, try the Season Ticket Refund Calculator below. For more information, including if you require a refund due to sickness that prevented you from using a Season Ticket see the link here,
• Customers can still claim refunds remotely online, minimizing contact between customers and staffs keeping everyone safer. Please see your retailer's website for details.
Travelling on Another Train Company's Service
• In areas where there is cancellation, train companies may agree acceptance of tickets routed via another company For more details, please contact your rail service provider.
1. Passengers are entitled to their money back on________.
A. Anytime tickets completely free of charge B. Oil-Peak tickets with no restrictions
C. Advance tickets for their train not running D. Super Off-Peaks that went invalid for half a year
2. A Season ticket holds more refundable value only when________.
A. train companies refuse to calculate the value that is left on it
B. you formally apply to cease using the ticket and hand it back
C. you use the Season Ticket Refund Calculator on the website
D. the proof is given that you were unable to travel due to illness
3. We can learn from the passage that ________ .
A. Advance tickets purchased after Jan. 4th can also be rescheduled
B. passengers with a fixed timetable are advised to buy Anytime tickets
C. safer approaches to refund have been introduced to limit physical contact
D. service from another train company is not available if your train get cancelled
【答案】1. C 2. D 3. C
【解析】
【分析】本文是一篇说明文。文章讲述了在疫情期间退票或改程的一些条款和条件。
【1题详解】
细节理解题。根据文章第三个黑点“• PLEASE NOTE that if the train you are booked on docs not ran or is canceled due to irresistible forces, refund： will be made on ALL TICKETS TYPES with no service fee.”（•请注意，如果您在单据上预订的列车没有运行或由于不可抗拒的力量而被取消，所有类型的车票都将获得退款，不收取服务费。）可知，火车停运时，乘客有权凭预售票退票。故选C项。
【2题详解】
细节理解题。根据倒数第四个黑点“Unexpired(未逾期的)Season Tickets can be submitted for refund at any time and train companies calculate how much is refunded by bow much value is left on your ticket, they do this by deducting (扣除)the value of any other tickets you could have travelled with in the same lime until you stopped using and return your Season. Refunds can only be backdated with evidence that illness prevented you from travelling. (未到期的季票可以随时提交退款，火车公司通过你的车票上还剩多少钱计算退款多少，他们会扣除你在同一线路上可能使用的任何其他车票的价钱计算剩余的钱，直到你停止使用并退掉你的季票，只有有证据表明你因生病而不能旅行时，才能退钱。）”可知，只有当你证明你因病不能旅行时，季票才有更多的可退还价值。故选D项。
【3题详解】
推理判断题。根据倒数第二个黑点“Customers can still claim refunds remotely online, minimizing contact between customers and staffs keeping everyone safer.”（客户仍然可以远程在线申请退款，减少客户和员工之间的联系，确保每个人都更安全。）可知，为了限制身体接触，已经引入了更安全的退款方法。故选C项。
