根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。
Bad communication, either written, oral, or body language, can send the wrong message in more ways than one. Here are some tips that will improve your communication skills.
36 Stand up straight, and it will show confidence. Smile, and you will seem approachable. Don't cross your arms over your chest, because this tells people you disapprove. Keep your hands to your side, or if you are sitting, keep them in your lap.
Have confidence when you speak. If you are shy and quiet，project your voice. 37 Never turn your head away from someone when you are speaking to them, because it may show them you don't care enough to give them your full attention, and it will make it harder for the other person to hear what you are saying.
38 If you always say “I've no idea of it”, it will make others feel like you don't care enough to give a response, or that you aren't knowledgeable enough to answer. When people ask questions, they want answers. 39 Say something like “I'm in the middle of something, can I get back to you?" or “I don't want to ill advise you, let me find out for you.”
In written communication, always he clear. Before you send an e-mail, or any type of written communication, read over it at least once, to be sure it makes sense. 40 Written forms of communication can be tricky, because there is no way to put your tone of voice in, so if you feel like you are writing a message on a touchy subject that could he misunderstood, it's probably best to have a face to face conversation.
A. Have good body language.
B. Listen to the person attentively.
C. Never answer with “I don't know".
D. Don't give the person you are speaking to a quick response.
E. Always look the person in the eye when you are speaking to them.
F. If you aren't sure it's clear, have someone else read it before you send it.
G. If someone puts you on the spot, you don't have to answer them right away.
